Responsibilities
1 Provide customer service and IT support over all means of communication to users in Asia  Pacific
2 Resolve issues and handle requests reported
3 Perform escalation and workflow procedures
  
Requirements
1 Required languages: Japanese, English (written and spoken)
2 Required skills: Windows Operating System, basic networking, hardware and software knowledge.
3  Preferable experience: 1-2 years experience in a Helpdesk/Call Center environment
4 Preferable skills: Lotus Notes, SAPGUI, remote resolutions tools such as Netmeeting
5 Good communication and interpersonal skills
6 Proactive and a team player

Other Requirements
1 Candidate must possess at least a Diploma in Computer Science/Information Technology or equivalent
2 Preferably 1 year of experience in Customer Service environment. However fresh graduates are also encouraged to apply.   
3 Working knowledge in Windows Operating Systems and On the Shelf Application would be an advantage
4 Working knowledge in PC hardware
5 Candidate must be willing to work on shift (24 x 7)
6 Good phone communication and interpersonal skills
7 Applicants will be based in Tianjin
8 Able to start work on short notice
9 Willing to work on shift (working time will be determine)

mail   vwang@talentable.com
TEL   010 58793308  810