Lesson 42 About the Job of a Front Office Manager 关于前台经理职务
780．Why are you leaving your present job？ 你为何要离开现职呢？
781．I'm desirous to leave my present employment so that I can improve my position and have more responsibilities．我希望离开现职就是为了提高我的职位和获得更多的责任。
782．I'd like you to tell me some of what you've been doing recently． 我想请你告诉我你最近一直在做什么？
783．Every day I go to work on time to guarantee the proper operation of the front desk．
我每天按时上班，以保证前台工作的顺利进行。
784．We accept booking，tell about room rates，find out how the bill will be paid and help the guests to check in and check out．When some guests want to have cancellations，change rooms or extend a reservation，we should always offer our help with courtesy． 我们接受订房、解释房价、看顾客以什么方式结算，帮助顾客入住及结账。如果有顾客要 求取消预订、换房间或延长住宿时间，我们总是给予周到服务。
785．In what way do most clients check out？ 多数顾客以什么方式结账？
786．Most clients check out by credit card，traveller's cheques or Master card．Our hotel doesn't accept personal cheques．
多数顾客用信用卡、旅行支票或万事达卡结账。我们不接受个人支票。
787．How do you deal with a reservation mix-up？ 你们如何处理订房出现的差错？
788．If we are booked solid，I would first of all apologize to the clients for this mistake．Then I'll ask them to rest on the chairs while I contact another hotel for them． 如果所有房间都已订完，我先向顾客道歉，然后请他们坐下休息，我为他们另外联系一个
宾馆。
789．What would you do if the guest's total bill exceeds the credit limit？ 如果顾客的账单超过信用卡限额怎么办？
790．I would ask if the guest is willing to pay the difference by cash．If not，I'll try to get permission from the office which set the limit to extend credit over that amount． 我先征求顾客意见，看他是否愿意用现金支付差价。如果不愿意的话，我就和发卡机关联 系，看能不能扩大限额度。
791．Why are you interested in working with our hotel？ 你为何对到我们宾馆工作感兴趣？
792．My past work experience is closely related to this job．I am confident of doing the job well．Therefore I am desirous to get this post． 我过去的经验同这份工作密切相关，我有信心把它做好。因此我很想得到这一职位。
793．Don't you like the work？ 你不喜欢那份工作吗？
794．I liked the work． However， the hotel is too small for me to widen my experience． 我喜欢那份工作，但那家宾馆太小了，难以增长我的工作经验。
795．There are not many foreign guests in the hotel．As an Eng－lish major，I'd like to take a more challenging job．That's the reason why I want to come here for a job． 我们那家宾馆没有多少外国客人，作为一名英语专业的学生，我想做一些更具挑战性的工作。这就是我为什么要来此应聘的原因。
796．How long have you been working there？ 你在那儿干多长时间了？
797．I've been working there since 1996． 我从 1996 年起就在那家宾馆工作。
Dialogue A
（I= Interviewer 主试人 A= Applicant 申请人）
A：Excuse me． May I see Mr. John Watt， the manager？
I：It's me． What can I do for you？
A：I have come at your invitation for an interview．Nice to meet you，Mr Watt．
I：Nice to meet you，too．Please sit down．
A：Thank you，Sir．
I：I've invited several candidates to come today．You are the first one to have arrived． I hope that the early bird will catch the worm．
A：I hope so．
I： May I have your name？
A：I am Beijiang Zhang．
I：How do you spell your surname？
A：Zhang——Z．H．A．N．G．
I：Now tell me what university you were graduated from．
A：I was graduated from Nanjing University． I：What was your major in the university？ A：My major is English．
I：No wonder you speak English so fluently．
A：Thank you for your compliment，sir．
I：Where are you working now？
A：I'm working at Baodao Hotel．
I：I would like you to tell me some of what you have been doing recently．
A：OK．Every day I go to work on time to guarantee the proper operation of the front desk．We accept booking，tell about room rates，find out how the bill will be paid and help the guests to check in and check out．When some guests want to have cancellations，change rooms or extend a reservation，we should always offer our help with courtesy．
I：In what way do most clients check out？
A：Most clients check out by credit card，traveller's cheques or Master Card．Our hotel doesn't accept personal cheques．
I：How do you deal with a reservation mix－up？
A：If we are booked solid，I would first of all apologize to the clients for this mistake．Then I'll ask them to rest on the chairs while I contact another hotel for them．
I： What would you do if the guest's total bill exceeds the credit limit？
A：I would ask if the guest is willing to pay the difference by cash．If not，I'll try to get permission from the office which set the limit to extend credit over that amount．
I：You seem to have done a good job．Why would you come here to apply for the job？
A：Ours is a small hotel．There are not many foreign guests every year．As an English major，I'd like
to take a more challenging job．That's the reason why I want to come and work in your hotel．
I：How long have you been working there？
A：I've been working there since 1996．
I：Could you tell me your expectation in salary？
A：The average salary for department managers is OK．
I：Have you got any other extra requirements？
A：No．
I： We'll grant you a commencing salary of 3，500 yuan a month．Is that acceptable to you？
A：I think to．
I： How can we contact you about our final decision？
A：You can call me at this number during the work hours．
I：We'll get in touch with you by next Monday．Thank you，Mr. Zhang for your interest in our hotel．
A：Thank you，Mr. Watt．I hope to see you again．
I：I hope so．
Notes 注释
1．It's me． 我就是。
2．You are the first one to have arrived．I hope that the early bird will catch the worm． 你是第一个来到的，我希望捷足者会达到目的。
The early bird will catch the worm． 是一句谚语，译为：早起的鸟儿有虫吃。
3．No wonder you speak English so fluently． 难怪你的英语如此流利。
No wonder（that）… 难怪……，……不足为奇，如：
He had made a thorough investigation．No wonder he knew so much about it． 他进行了彻底的调查，无怪他对此事了解很多。
4．Thank you for your compliment，sir． 谢谢你的夸奖，先生。
5．The average salary for department managers is OK． 部门经理的平均工资即可。
Words and Expressions
recently ad．最近，近来
guarantee v．保证
the front desk （宾馆的）前台工作
Front Office Manager 前台经理
room rates 房间价格
check in 登记入住
check out 结账
cancellation n．取消预订
reservation n．预留、预订
with courtesy 礼貌地，客气地
client n．顾客，委托人
credit card 信用卡
traveller's cheque 旅行支票
Master Card 万事达卡
personal cheque 个人支票 注意：
cheque 在英语中也可拼写为 check。
book solid 客满
exceed v．超过
compliment n．赞扬，称赞的话
commencing salary 起薪
get in touch with 与……联系
Lesson 43 About the Job of a Tourist Guide 关于导游职务
798．Why do you want to be a tour guide？ 你为何想当导游呢？
799．I want to be a tour guide because I like to travel and I also like meeting various kinds of people．
我想当导游是因为我喜欢旅游，也喜欢和各式各样的人接触。
800．I think guiding Chinese tourists abroad would be very inter－esting． 我以为给到国外旅游的中国人当导游肯定很有意思。
801．What courses have you completed at college？ 你大学时学的什么课程？
802．In adition to English，I have studied economics of tourism，tourist marketing，tourist psycology， tourist cultures，tourist etiquette science，guiding methods and techniques，vocational ethics of tourism，law of tourism，and so on． 除了英语外，我们学了旅游经济学、旅游市场学、旅游心理学、旅游文化学、旅游礼仪学、 导游方法技巧、旅游职业道德与旅游法律等等。
803．Have you learned any other foreign languages other than English？ 除了英语，你还学过其他外语吗？
804．Yes，I have learned a little French． 有，我们还学了一点法语。
805．Were you taught by any foreign teachers？ 有外教教过你们吗？
806． Yes． Foreign teachers from the United States， Canada，England taught us English at college．
有，上大学不时有来自美国、加拿大、英国的外籍老师给我们上英语课。
807．What are the responsibilities of a tourist guide？ 导游的工作职责是什么？
808．A tourist guide must be responsible for arranging and coordinating tour activities，and offering service of transportation，accommodations，sightseeing， shopping and entertainment． 导游员必须安排和协调导游活动，以及为旅游者提供交通、住宿、观光、购物和娱乐等等服务。
Dialogue A
（I= Interviewer 主试人 A= Applicant 申请人）
I：Hello，Mr. Li． Won't you sit down？
A：Thanks a lot．
I：I'm Weimin Liu，the personnel manager．Nice to meet you．
A：How do you do，Mr. Liu？I'm pleased to see you．
I：Now let's start with your identification． Please tell me your full name．
A：My full name is Ming Li．
I：Where do you come from？
A：I come from Guangxi Zhuang Autonomous Region．
I：How many people are there in your family？
A：There are five of us：my grandmother，my parents，and elder sister and me．
I：How do you get along with your sister？
A：We get along very well．She is one year senior to me． When I go home during holidays every year， we go boating and mountain climbing together a lot．
I：Do you think you are quite extroverted or introverted？
A：Well，I always enjoy being with a group of people and chatting with others．But when I come to be reading，I prefer to be by myself．On the whole，I'm quite outgoing．
I： Why do you want to be a tour guide？
A：I like to travel and I also like meeting various kinds of people，so I think guiding Chinese tourists abroad would be interesting．
I：What courses have you completed at Beijing Institute of Foreign Languages for Tourism？
A：In addition to English，I have studied economics of tourism，tourist marketing，tourist psychology， tourist cultures，tourist etiquette science，guiding methods and techniques，vocational ethics of tourism，law of tourism， and so on．
I：Have you learned any other foreign languages other than English？
A：Yes，I have learned a little French and German as well．
I：What are the responsibilities of a tourist guide？
A：A tourist guide must be responsible for arranging and coordinating tour activities，and offering service of transportation，accommodations，sightseeing，shopping and entertainment．
I： Have you ever had any actual experience as a tourist guide？
A：I have a little experience．I guided a few groups of foreign tourist around Beijing last winter vacation．I showed them to the Great Wall，the Imperial Palace，the Ming Tombs，the Temple of Heaven，and the Summer Palace．
I：Then you may know that it's hard work．
A：Yes，I know． But I don't mind working hard．
I： Have you sat for the National Examinations for Tourist Guides？
A：Yes，I have got a qualification certificate．
I：If we engage you as a guide in Overseas Department，which section do you expect to work in，Asian Section，or European Section，or American Section？
A：I'd like to work in American Section，for my knowledge of America is better than that of the other continents．
I：Speaking of America，I'd like to ask you a few questions．Which river is the longest one in America？
A：The Mississippi River．
I：Can you name some large cities in the U．S．？
A：New York，Washington，San Francisco，Los Angeles，Philadelphia，Boston， Houston， Chicago，only to mention a few among many．
I：What is the Yellowstone National Park famous for？
A：It's well－known for its natural geysters．
I：In which state is the Grand Canyon？
A：In Arizona．
I：There is a famous tourist attraction between the U． S．and Canada．What is it？
A：Niagara Falls．
I：Well， it seems to me that you won't fail to answer any questions． Now tell me when you can start
to work here．
A：I'll come down to Guangzhou as soon as I receive my diploma and bachelor's degree certificate next month． Perhaps some-where around July 20．
I：Is there anything you want to ask about？
A：No．I only wish that you could given me a definite answer to my application as soon as possible．If you fail to accept me，I'll have to secure a position elsewhere．
I：I see． Actually，I can give you a positive answer right here and now：tomorrow I'm going to send a letter of acceptance to your institute．So you can go back to Beijing with ease．
A：Thank you，Mr. Liu，for your kind offer．
I：We'll expect you here next month．See you then． A：See you later．
Notes 注释
1．Now let's start with your indentification． 让我们从你的身份开始。
2．I come from Guangxi Zhuang Autonomous Region． 我来自广西壮族自治区。
3． She is one year senior to me． 她比我年长一岁。
4．But when I come to be reading，I prefer to be by myself．
当我读书时，我宁愿独处。
5．On the whole，I'm quite outgoing． 总的来说，我的性格还是比较开朗的。
6．Have you sat for the National Examinations for Tourist Guides？ 你参加过全国导游资格考试吗？sit for a examination 参加考试
7．If we engage you as a guide in Overseas Department，which section do you expect to work in， Asian Section，or European Section， or American Section？ 如果我们聘你为海外部的导游员的话，你希望在哪个科工作？亚洲科、欧洲科还是美洲科？
8．Speaking of America… 谈起美洲，……
9．Perhaps somewhere around July 20． 可能在 7 月 20 号左右。
10．If you fail to accept me， I'll have to secure a position elsewhere． 如果你们不能录用我，我还得到别处去找工作。
Words and Expressions
identification n．鉴定，身份
autonomous a．自治的
region n．地区，区域
extroverted a．外向的
introverted a．内向的
outgoing a．开朗的、外向的
etiquette n．礼仪，成规
ethics n．伦理、道德
transportation n．交通、运输
accommodation n．膳宿
the Imperial palace 故宫
the Temple of Heaven 天坛
the Summer Palace 颐和园
section n．部门，分支
only to mention… 仅举几例
natural gesysters n．自然喷泉
the Grand Canyon n．大峡谷
Niagara Falls 尼亚加拉瀑布
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